Website Design
For the Alpha Rider website, the client wanted it to serve as a point of reference and information more than anything else. However, with a CRM system that I implemented in the backend, we ended up working on something more powerful. The front end of the site could capture information via forms and this information would be entered into the CRM system. We used this as an order form, where a customer who needed to order a pick up and delivery could enter all their information on the front end. It would then be reviewed by an agent with access to the CRM, who could then assigned riders to pick up the delivery items.
The great thing about the CRM system is that it is a native system, meaning that everything was done on one server and thru one system. This kept everything in a structure. Every single communication is recorded, from the time the client places the order to after the delivery is made, is inputted into the system. Alternatively, if the client had made a phone call to book an order, the agent that answered the call would input the data into the CRM. Every e-mail communication and notification also derives from the same system and is captured. This saves a lot of time and expenditure for the client as it’s all in one place and it keeps things formal and organized.
The CRM also works as a HR system, where employee information is inputted into the system. From the time an employee joins the company, their details would be added into the CRM. The whole journey from interview to the actual employment stage is also captured. An employee also applies for things like leave and vacation thru the same system. In a HR perspective, this is a dream because everything they need can be found in one place.
